Last Updated: December 21, 2024
This Privacy Policy describes how Vaastu Home Remedy (“we”, “us”, “our”, or “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vaastuhomeremedy.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory reasons. Any changes will be posted on the Site, and the “Last Updated” date will be revised accordingly.
2. How We Collect and Use Your Personal Information
We collect personal information from different sources depending on how you interact with our Services.
Personal Information We Collect Directly from You
- Contact Details: Name, email address, phone number, billing and shipping address
- Order Information: Product details, billing address, shipping address, payment confirmation, email, phone number
- Account Information: Username, password, and related security details (if applicable)
- Customer Support Information: Any information you provide when contacting us via email, forms, WhatsApp, or other communication channels
Information We Collect Automatically
- Usage Data: IP address, browser type, device information, pages visited, time spent, and interactions on the Site
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze performance, and improve our Services
Information We Obtain from Third Parties
We may receive information from third-party service providers such as payment gateways (e.g., PhonePe, Razorpay, or similar), shipping partners, analytics providers, and marketing platforms.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: To process orders, accept payments, arrange shipping, deliver products, manage returns or exchanges, and communicate order updates
- Marketing and Advertising: To send promotional emails, offers, or advertisements based on your preferences (you can opt out anytime)
- Security and Fraud Prevention: To detect, prevent, and investigate fraudulent transactions or misuse of our Services
- Customer Support and Service Improvement: To respond to queries, resolve issues, and improve our products, website experience, and offerings
4. Cookies
We use cookies to improve site functionality, remember user preferences, analyze traffic, and deliver relevant advertisements.
You can control or disable cookies through your browser settings. However, disabling cookies may impact certain features or functionality of the Site.
For more information about cookies, you may also review Shopify’s Cookie Policy (if applicable to your store setup).
5. How We Disclose Personal Information
We may share your personal information with third parties in the following situations:
- Service Providers: Payment processors, shipping partners, IT service providers, analytics tools, customer support services
- Business Partners: For marketing, promotions, or bundled services
- Legal Obligations: When required by law, regulation, court order, or government request
- Business Transfers: In connection with a merger, acquisition, restructuring, or sale of business assets
6. Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before sharing any personal information.
7. Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe that a child has provided us with personal information, please contact us so we can promptly delete it.
8. Security and Retention of Your Information
We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, and enforce our policies.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Delete: Request deletion of your personal data
- Right to Correct: Request correction of inaccurate or incomplete information
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Restrict Processing: Request limitation on how your data is used
- Right to Withdraw Consent: Withdraw consent where processing is based on consent
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link
To exercise any of these rights, please contact us at support@vaastuhomeremedy.com.
10. International Users
Your personal information may be transferred to and processed in countries outside your country of residence. We take appropriate safeguards to ensure your information remains protected in accordance with applicable laws.
11. Complaints
If you have concerns or complaints about how we handle your personal information, please contact us directly. You may also have the right to lodge a complaint with your local data protection authority.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Email: support@vaastuhomeremedy.com
Phone: 95xxxxxxx
Address: Vegas Mall, 11th Floor, Dwarka Sector 14, New Delhi – 110